Privacy Policy

Thank you for choosing to be part of our community at ithcs.org. IT & ITES HCS LTD (Information Technology & Information Technology Enabled Services Housing Co-operativey Society Limited) owns & operates the website www.ithcs.org which provides the SERVICE(herein after referred to as “NPO”, "Society", “we”, “us”, or “our”). We are committed to protecting your personal information and your right to privacy. This page is used to inform you about our policies with the collection, use, and disclosure of Personal Information if anyone decides to use our Services.

When you visit our website or use our mobile application (also referred as Mobile App, App, Apps), and use our services, you trust us with your personal information. We take your privacy very seriously. We seek to inform you about the information we collect, how we use it and what rights you have in relation to it. We hope you take some time to read through it carefully, as it is important. If there are any terms in this privacy policy that you do not agree with, please discontinue use of our Site(s), App(s) and our services.

I. INFORMATION WE COLLECT : We collect personal information that you voluntarily provide to us when registering at the Site(s) or App(s), expressing an interest in obtaining information about us or our products and services, when participating in activities on the Sites or Apps or otherwise contacting us.

The personal and other information that we collect depends on the context of your interactions with us and the Sites or Apps, the choices you make and the products and features you use. The personal information we collect can include (but not limited or restricted to) the following:

• Name & Contact Data : To meet the regulatory obligation by the society, We collect your first and last name, email address, postal address, phone number, and other data as needed. All Personal information that you provide to us must be true, complete and accurate, and you must notify us of any changes to such personal or any other information shared with us.

• Credentials : We collect passwords, password hints, and similar security information used for authentication and account access and are stored in encrypted format that cannot be decrypted or viewed by us.

• Payment Data : We may collect data necessary to process your payment if you make purchases / subscribe to our services or become a Member. All such data may be stored by our payment processor / payment gateway service provider.

• We DO NOT store any of your banking account information or card numbers or security codes or pass codes, etc on our servers.

• Other Data : We may also collect other data as provided by you, but not explicitly stated. Such data will be required to provide services to you or to become a member of the society or to meet regulatory or compliance or society obligations.

• Log Data : Whenever you visit our website, we collect information that your browser sends to us that is called Log Data. This Log Data may include information such as your computer’s Internet Protocol ("IP") address, browser version, pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other statistics.

II. INFORMATION AUTOMATICALLY COLLECTED : We automatically collect certain information when you visit, use or navigate the Site or Apps. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Sites or Apps and other technical information. This information is primarily needed to maintain the security and operation of our Sites or Apps, and for our internal analytical and reporting purposes.

III. INFORMATION COLLECTED THROUGH OUR APPS / WEBSITE(S):

• Geo-Location information: We may request access or permission to and track location-based information from your mobile device, either continuously or while you are using our mobile application, to provide location-based services. If you wish to change our access or permissions, you may do so in your device settings.
  
• We will request for geo-location information of immovable assets (as applicable) to provide services opted by you.
• Mobile Device Data: We may automatically collect device information (such as your mobile device ID, model and manufacturer), operating system, version information and IP address.
• Push Notifications: We may request to send you push notifications regarding your account / membership or the mobile application to notify about updates to your services or when new information is posted to your account as per services opted by you. If you wish to opt-out from receiving these communications, you may turnoff in your device settings.

IV. USE OF YOUR INFORMATION : We use personal information collected via our Sites or Apps for a variety of purposes described below. We process your personal information for these purposes in reliance on our legitimate society's interests (“Member Purposes”), in order to enter into or perform a contract with you (“Contractual”), with your consent (“Consent”), and / or for compliance with our legal obligations (“Legal Reasons”).

A) WE USE THE INFORMATION WE COLLECT OR RECEIVE:

• To facilitate member account creation and login process with your consent. If you choose to link your account with us to a third party account (such as your google or facebook account), where implemented, we use the information you allowed us to collect from those third parties to facilitate account creation and logon process.
• To send administrative information to you for decision making purposes, legal reasons and / or possibly for contractual, to send you product, service and new feature information and/or information about changes to our terms, conditions, and policies.
• Fulfill and manage your membership and society needs. We may use your information to fulfill and manage your interactions with the Society.
• Request feedback for our Society purposes and / or with your consent. We may use your information to request feedback and to contact you about your use of our Sites or Apps.
• To protect our sites for legitimate purposes and / or for legal reasons. We may use your information as part of our efforts to keep the site or Apps safe and secure (for example, for fraud monitoring, implement technical security measures and prevention).
• To enforce our by-laws, terms, conditions and policies for society purposes, legal reasons and / or possibly contractual.
• To respond to legal requests and prevent harm for legal reasons. If we receive a subpoena or other legal request, we may need to inspect the data we hold to determine how to respond.
• For other Society purposes. We may use your information for other business purposes in aggregation. Such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Sites or Apps, products, services, marketing and your experience.

B) SHARING OF INFORMATION : We share and disclose limited information about you and on a need to know basis in the following situations:

• Compliance with laws. We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order or legal process, such as in response to a court order or subpoena.
• Vital interests and legal rights. We may disclose your information where we believe it is necessary to investigate, prevent, or to take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities, or as evidence in litigation in which we are involved.
• Vendors, Consultants and other Third-party service providers. We may share your data with third party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work. Examples include: payment processing, data analysis, email delivery, hosting services, Customer services and marketing efforts. We may allow selected third parties to use tracking technologies on the sites or apps, which will enable them to collect data about how you interact with the Sites, or Apps over time. This information may be used to, among other things, to analyze and track data, determine the popularity of certain content and better understand online activity. Unless described in this policy, we do not share, sell, rent or trade any of your information with third parties for their promotional or any other purposes apart from providing services to us and you.
• With your Consent. We may disclose your personal information for any other purpose with your consent.
• Links to Other Sites. Our Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites may not be operated by us in the absence of our registered brand name on such website(s). Therefore, we strongly advise you to review the Privacy Policy of those websites. We have no control over, and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

V.  COOKIES & TRACKING TECHNOLOGIES : We may use Cookies and similar tracking technologies (like web beacons and pixels) that are sent to your browser from the website when you visit and are stored on your computer’s hard drive. Our website uses these "cookies" or web beacons or pixels to collection information and to improve our Service. You have the option to either accept or refuse these cookies, and know when a cookie is being sent to your computer. If you choose to refuse to accept our cookies, you may not be able to use some portions of our website or Services.

VI. GOOGLE MAPS : This website, mobile application uses google maps APIs and other map APIs to provide services. You may find Google Maps APIs Terms of Services in respective Google service website.

• By using our Maps API implementation or if similar services are proivded by others, you agree to be bound by Google’s Terms of Service of Google or of respective providers. By using our implementation of the google maps APIs or other similar APIs, you agree to allow us to gain access to information and location details to meet contractual obligations or / or to provide services for which you have subscribed for.
• The maps APIs that we use may store and access cookies and other information on your devices.

VII. RETAINING YOUR INFORMATION : We will only keep your personal information for as long as it is necessary for the purposes to services your request or to meet obligations due to Membership. No purpose in this policy will require us to keep your personal information for longer than 6 months past the termination / de-activation of the user’s account. When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it, or if this is not possible (for Example, because your personal information has been stored in backup archives or at secured remote datacenters), then we will securely store your information and isolate it from any further processing until deletion is possible.

VIII. SECURITY OF YOUR INFORMATION : We value you trust in providing us with your personal information. We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, remember that we cannot guarantee that the internet itself or any method of transmission over the internet is 100% secure and reliable and we cannot guarantee its absolute security. Although we will do our best to protect your personal information, transmission of personal information to and from our Sites or Apps is at your own risk. You should only access the services within a secure environment.

IX. POLICY UPDATES : We may update this privacy policy from time to time. These changes are effective immediately after it is posted on our website.We may notify you either by prominently posting a notice of such changes or by sending you a notification through email. We encourage you to review this privacy policy frequently to be informed of how we are protecting your information.